Helpwise3.6.17

Make It Easier For Your Team To Manage Customer Conversations. Easily Handle Emails, SMS, and WhatsApp as a team.
As a business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works!

With SMS and WhatsApp Inbox features, your team members can provide support to tens of thousands of customers by efficiently sharing the workload with each other.
Friendly Interface
We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.

Share Inbox, Not Password
Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!

Collaborate With Team Members
Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.

Distribute Work Load
Getting 100s of emails every day? Easily share these emails among your team members and reach Inbox Zero faster.

Track Every Key Metric
Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it.

Integrate With Business Tools
Automate processes & share information across your other business tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox.

In the nutshell, Helpwise is a clean, feature-loaded & made-for-business Gmail that we all wish for.

Version History We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools. 3.6.17 07/29/2025 We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools. 3.6.16 07/06/2025 We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools. 3.6.15 03/25/2025 We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools. 3.6.14 03/12/2025 We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools. 3.6.13 02/12/2025 We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools. 3.6.12 12/20/2024 - Bug fixes and improvements 3.6.11 12/13/2024 Fixed WhatsApp Audio Note
Fixed New Line Issue from Saved Reply
Fixed Known bugs
Fixed UI/UX improvements 3.6.10 12/02/2024 Fixed RTL language cursor issue
Fixed Inbound Call Issue
Fixed Unknown Caller Issue
Fixed Missed Call Notification Issue
Fixed known bugs 3.6.9 11/14/2024 Fixed Inbound Call Issue
Fixed Unknown Caller Issue
Fixed Missed Call Notification Issue
Fixed known bugs 3.6.8 10/25/2024 Fixed image preview in messages
Fixed know bugs 3.6.7 10/07/2024 Fixed assignTo avatar image
Fixed new line issue in chat inbox
Fixed know bugs
Improved UI/UX 3.6.5 09/10/2024 Added copy option for an email subject and body
Added preview of from, to, cc, bcc emails address
Fixed known bugs
UI/UX improvements 3.6.4 07/03/2024 Added note edit, delete and pin options
Handled quoted text as programming code in notes
Fixed known bugs
UI/UX improvements 3.6.3 06/27/2024 Added note edit, delete and pin options
Fixed known bugs
UI/UX improvements 3.6.2 06/20/2024 Fixed sms send issue for ringcentral sms inbox
Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs 3.6.1 05/23/2024 Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs 3.6.0 05/10/2024 Fixed help article link render as a link in chat inbox
Fixed known bugs
UI/UX improvements 3.5.13 04/25/2024 added attachments preview inside the app
added long press email's text copy option
fixed table content issue in note
fixed known bugs 3.5.12 03/21/2024 Fixed text selection issue in email inbox
Fixed reply all emails not fetching in email compose
Fixed conversation link opening issue
Fixed realtime replying issue
Fixed known bugs 3.5.11 03/06/2024 Added previous conversations of contacts in contact page
Fixed saved reply attachments not sending with SMS
Fixed time not showing properly with custom timezone
Fixed know bugs 3.5.10 02/20/2024 Added starred folder in drawer
Fixed mention highlight issue
Fixed add tag option in universal inbox
Fixed scrolling issue
Fixed known bugs and UI/UX improvements 3.5.8 01/31/2024 Added documents upload feature
Added both email & time for both email & Chat inboxes
Fixed empty signature list
Fixed blank reply to address in email inbox
Fixed UI glitches in compose screen
Fixed WhatsApp 24H session expiry time
Resolved know bugs & UI/UX improvements 3.5.7 01/22/2024 Added notification page
Added hyperlink recognition in messages
Fixed link not clickable on email
Fixed universal inbox count status
Fixed known bugs 3.5.6 01/10/2024 Added notification page
Added hyperlink recognition in messages
Fixed link not clickable on email
Fixed universal inbox count status 3.5.5 01/09/2024